A key element of our support service is Remote Desktop Control, which is installed during the implementation stage. This enables our support team to literally "jump into your computer" and trouble shoot problems arising, this is obviously only utilised at the customer's request. OnLabs pride ourselves on efficient service, and customer care, so have certain SLA’s in place with each individual client to ensure you receive the necessary level of support. We have a help desk tracking and monitoring system in place and an IM option is available. You can contact us through remote support software, by telephone, request an on site visit or e-mail with any queries you may have.

Support package

The purpose of this package is to provide a full maintenance and support service to accompany the OnWSH Implementation. Various packages are available for an annual support fee negotiated on purchase. This is based on:

Free system upgrades through Internet

Email and phone support - :

              24/7 Option

Remote maintenance

On site visits

Priority assistance for the first 2-3 months after implementation, including onsite problem solving and remote desktop Control;

Post Implementation in a week follow up normally after 2 to 3 months of being operational.